Frequently Asked Questions
Practice & Mobile Care
Mobile concierge physical therapy brings personalized, one-on-one care directly to you. Instead of traveling to a busy clinic, you can receive physical therapy in the comfort of your home, workplace, gym, or another appropriate location.
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This approach allows your care to be tailored to your goals, environment, schedule, and daily activities.
Rooted Motion Physical Therapy provides mobile physical therapy services throughout the Richmond area, including Richmond, Henrico County, Chesterfield County, Midlothian, and Bon Air.
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Availability may vary depending on your location and scheduling needs.
No. Rooted Motion is fully mobile, so we travel directly to you.
Your treatment space does not need to be large or include special equipment. Many visits can be completed in a living room, home gym, office, fitness facility, or another private and safe setting.
No. You do not need a perfect home or a dedicated treatment room.
A reasonably safe, private area with enough room to move is usually sufficient. Your physical therapist will work with the environment available and may help identify ways to make daily activities more comfortable and accessible.
Frequently Asked Questions
Appointments & Treatment
Your initial evaluation is a comprehensive, one-on-one appointment focused on understanding your symptoms, concerns, goals, medical history, movement patterns, and daily activities.
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Your physical therapist may assess strength, mobility, balance, coordination, functional movement, and other factors related to your condition.
You will receive an explanation of the findings and a personalized plan of care. Treatment and education may begin during the first visit when appropriate.
Every treatment plan is designed around your specific needs, goals, lifestyle, and response to care.
Your sessions may include mobility and flexibility work, strength and conditioning, balance and coordination training, movement retraining, manual therapy, dry needling when appropriate, activity modification, pain education, home exercise programming, and return-to-sport or return-to-activity planning.
Your plan will be adjusted as you progress.
Rooted Motion Physical Therapy works with individuals experiencing a variety of orthopedic, sports, mobility, and persistent pain concerns.
Areas of care may include neck and back pain; shoulder, elbow, wrist, and hand conditions; hip, knee, ankle, and foot conditions; sports and exercise-related injuries; tennis and recreational sport injuries; hypermobility and Ehlers-Danlos syndrome-related concerns; POTS-related exercise needs; chronic or persistent pain; balance, strength, and mobility limitations; return to activity after injury; and wellness or injury-prevention goals.
The number of visits varies based on your condition, goals, medical history, activity level, and response to treatment.
Some patients may need only a few focused visits, while others may benefit from ongoing care over a longer period. Your physical therapist will discuss a recommended plan after your evaluation and adjust it based on your progress.
We typically recommend beginning with an initial plan of 4–6 visits. This gives us enough time to complete a comprehensive clinical evaluation, begin treatment, assess how you respond, and make meaningful adjustments to your plan of care.
Visit frequency is individualized based on your needs, goals, and response to care.
Appointments may initially be scheduled weekly or at another appropriate frequency. As you become more independent and your symptoms improve, visits may be spaced farther apart.
Our goal is to provide the support you need while helping you build confidence and independence in managing your health and movement.
Yes. Physical therapy can also help you improve movement, strength, mobility, balance, athletic performance, and confidence.
You do not need to wait until pain becomes severe to seek care. Wellness and injury-prevention visits can identify limitations early and help you stay active.
Your safety is always the priority.
If your evaluation suggests that your symptoms require imaging, medical testing, emergency care, or evaluation by another healthcare provider, your physical therapist will explain the concern and help guide you toward the appropriate next step.
Yes. A family member, caregiver, coach, or other support person may be present with your permission.
Their participation can be helpful when assistance, education, home-program support, or care coordination is needed.
Frequently Asked Questions
Services
Yes. Dry needling may be included when it is clinically appropriate and aligned with your goals.
Dry needling is not automatically part of every treatment plan. Your physical therapist will explain the potential benefits, risks, alternatives, and expected response before treatment.
Yes. Wellness visits are available for individuals who want to improve strength, mobility, balance, movement quality, athletic performance, or injury resilience.
Wellness services may also be appropriate after you have completed formal rehabilitation but would like continued guidance and accountability. Wellness visits are not a substitute for medical care when a new injury or health concern requires evaluation.
Yes. Virtual physical therapy visits are available for appropriate concerns.
Telehealth may be helpful for exercise instruction and progression, movement assessment, pain and activity education, home-program updates, ergonomic recommendations, follow-up support, or travel and scheduling limitations.
Your physical therapist will help determine whether virtual care is appropriate for your needs.
Wear comfortable clothing that allows you to move freely and provides access to the area being evaluated or treated.
Athletic clothing is usually ideal. Depending on the area being assessed, shorts, a tank top, or a loose-fitting shirt may be helpful.No special equipment is required for your first appointment.
When helpful, your physical therapist may bring portable equipment or recommend simple items such as resistance bands, light weights, a chair, a step, or household objects. Your program will be designed around the space and equipment available to you.
Frequently Asked Questions
Pricing & Insurance
Cash-based physical therapy means that payment is made directly to Rooted Motion rather than having us bill your insurance company.
This model allows treatment decisions to be based on your individual needs and goals instead of insurance restrictions, visit limits, or authorization requirements.Rooted Motion Physical Therapy does not bill insurance companies directly. At the end of each month you will receive a superbill covering that month's visits, automatically — you do not need to request it. If your plan has out-of-network benefits, you can submit that superbill to your plan yourself. Any reimbursement is paid directly to you rather than to us, and it is never guaranteed: it depends on your plan's out-of-network benefits and how much of your deductible you have met.
If you have a Health Savings Account or Flexible Spending Account, treatment visits generally qualify as a medical expense; your administrator has the final say.
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Generally yes for treatment visits, though your administrator has the final say. The IRS treats physical therapy as a medical expense when it is treatment for a specific condition. Care that is for general fitness or general wellbeing does not qualify the same way, even when a provider has recommended it — which matters here, because we offer wellness visits alongside treatment.
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So visits addressing an injury, a diagnosed condition or a movement problem we are actively managing normally qualify, while visits booked purely to train or maintain may not. If you are not sure which of yours are which, ask us.
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Some administrators ask for a letter of medical necessity before releasing funds. We will write you one on request, at no charge.
A denial is not the end of it, and the deadlines are longer than most people expect.
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Start with the reason on the notice — many out-of-network physical therapy denials come from something fixable on our side, like a missing referral or the wrong place-of-service code. Send it to us and we will correct the superbill and reissue it at no charge.
If it is not a paperwork problem, you generally have at least 180 days to file an internal appeal with your plan, and for care you have already received the plan normally has 30 days to answer. If the plan refuses on medical grounds and you have exhausted that appeal, Virginia's Bureau of Insurance can refer the case to an independent reviewer whose decision is binding, within 120 days of the final denial. That outside review is only for refusals based on medical judgment, though: if your plan simply has no out-of-network benefit there is no clinical question to review.
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Cash-based physical therapy means that payment is made directly to Rooted Motion rather than having us bill your insurance company.
This model allows treatment decisions to be based on your individual needs and goals instead of insurance restrictions, visit limits, or authorization requirements.Rooted Motion Physical Therapy offers transparent pricing with no hidden fees or surprise bills.
Initial evaluations and standard 60-minute visits may be booked directly.
Forty-five-minute and telehealth appointments require prior approval to ensure the visit format is clinically appropriate for your needs.
Payment is due at the time of service unless another arrangement has been made in advance.
Frequently Asked Questions
Booking & Policies
Virginia allows patients to access physical therapy directly in many circumstances without first obtaining a physician referral.
Certain insurance plans, medical conditions, or situations may still require a referral or additional medical evaluation. Your physical therapist will let you know if communication with another healthcare provider is recommended.
Appointments can be requested through our website, by phone, or through our designated scheduling system.
After your request is received, you may be contacted to confirm your location, availability, reason for the visit, and whether mobile or virtual care is the best option.
Because mobile appointments reserve dedicated travel and treatment time, advance notice is required when canceling or rescheduling.
The complete cancellation and no-show policy will be provided before your first appointment. Late cancellations and missed appointments may be subject to a fee.
Frequently Asked Questions
About Rooted Motion
Rooted Motion Physical Therapy is built around personalized, relationship-centered care.
You receive the full attention of your physical therapist without being passed between multiple providers or treated alongside several other patients. Your care is designed around your goals, your lifestyle, and the activities that matter most to you.
By bringing care directly to your environment, treatment can be more practical, convenient, and relevant to your everyday life.
WE'RE HERE TO HELP
Still Not Sure Where to Start?
Every health journey is unique, and we're here to help you find the right path forward. Whether you have questions about your symptoms, treatment options, appointment availability, or whether Rooted Motion is the right fit for you, we'd be happy to hear from you.
Reach out today and we'll help guide you toward the next step in your health journey.